Refund Policy

Refund & Replacement Policy

Last Updated: [Insert Date]

At Shree Harsiddhi, we ensure that every product is carefully inspected before dispatch.
As our products are sacred, devotional, and spiritually aligned items, we maintain a strict quality policy.

Please read this policy carefully before placing your order.

1️⃣ Important Policy Overview

  • All products are replicable (replacement available if damaged/defective).
  • Products are NOT returnable.
  • Refunds are not applicable except in special verified cases.
  • Replacement requests are accepted only under strict verification guidelines.

Replacement Process

🎥

Record Unboxing

Clear & continuous video before opening package.

↓
📧

Email With Order Details

Send video + photos within 24 hours.

↓
🔍

Verification

Team reviews authenticity & damage proof.

↓
🔁

Replacement Dispatched

New product shipped in 5–7 working days.

📦 Step 1 – Record an Unboxing Video (Mandatory)

  • Video must be clear and continuous.
  • Start recording before opening package.
  • Shipping label & order number must be visible.
  • Damage must be clearly shown.

⚠️ Without proper unboxing video, no replacement will be accepted.

📧 Step 2 – Email Within 24 Hours

Email ID: [Insert Email Address]

  • Full Name
  • Order Number
  • Registered Phone Number
  • Clear Photos
  • Unboxing Video
  • Description of Issue

Requests after 24 hours will not be considered.

🔍 Step 3 – Verification Process

  • Unboxing video review
  • Claim verification
  • Damage authenticity confirmation

🚚 Step 4 – Replacement Dispatch

  • Shipped within 5–7 working days
  • No additional charges (for verified cases)

🚫 Replacement Will NOT Be Accepted If

  • No unboxing video
  • Edited or unclear video
  • Complaint after 24 hours
  • Intentional damage
  • Product used

💰 Refund Policy

Refunds are generally not applicable.

Refunds may only be considered if:

  • Replacement stock unavailable
  • Order cannot be fulfilled

If approved, refunds will be processed within 7–10 working days.

🔒 Why This Policy Exists

  • Transparency
  • Fair verification
  • Protection against misuse

📞 Need Assistance?

Email: [Insert Email Address]

Phone: [Insert Contact Number]

Our support team will guide you through the process.